How to turn on domain WHOIS privacy ID protection
Note: Domain privacy is not available for au domains ie. .com.au, .net.au, .org.au, .au, .id.au, .asn.au. Public WHOIS data for au domains can be searched at https://whois.auda.org.au/. Phone numbers and addresses are not visible for au domains. To turn on ID privacy protection for other domains you need to login to our website. Once logged in […]
How to update domain nameservers
Domain name is registered with us If your domain name is registered with us you can login to our website to update your domain nameservers. Once logged in go to Domains ➜ My Domains ➜ Manage button ➜ Nameservers left menu. Choose Custom nameservers. You can then set your nameservers in the available fields. Important, […]
How to get domain transfer password/EPP code
Domain name is registered with us If you need your domain transfer password (EPP code) you can obtain if from our website login. Once logged into our website click Domains ➜ My Domains ➜ Manage button ➜ Get EPP Code in left menu You can then copy and paste the code to use it to […]
Can I register .com.au or .net.au?
You can only register a .com.au or .net.au if you have an active ABN or ACN or a registered trademark or an incorporated association ID. When placing an order for a .com.au or .net.au you will need to provide one of the above business numbers. An ABN is the most common business number to use. […]
Can I register .org.au or .asn.au?
To register a .org.au or .asn.au the organisation must be a non-commercial organisation registered as an Australian charity or Australian non-profit organisation or Australian incorporated association, otherwise the registration will be rejected by the Registrar. A complete list of eligibility requirements for .org.au and .asn.au can be found on the domain authority website auda.org.au.
I don’t have an ABN can I get a .com.au, .net.au, .org.au, .asn.au OR the new .au domain?
Any Australian can register the new .au domains as a citizen eg. mynewdomain.au. To complete the registration the Registrar will require you to provide a form of Australian personal ID. You can also use an ABN to register a .au if you prefer and have an ABN. However you must provide an active registered Australian […]
I registered a .org.au domain but it’s not working
.org.au domain registrations have to be manually reviewed by the domain Registrar to ensure the ABN/Incorporation number complies with the charity or non-profit incorporation requirements set by the domain authority auda.org.au. When ordering a .org.au domain registration it will initially enter a Pending Eligibility Review period by the Registrar. This process can take a couple […]
Can I purchase an IP address?
We do not offer unique dedicated IP addresses. Previously a unique dedicated IP address was required for SSL certificates. This is no longer the case. A unique dedicated IP address offers no advantage for SEO purposes. We use Mailchannels.com for all outgoing email. All email is sent from Mailchannels IP addresses.
How to change owners or ABN of a .AU domain name
A change of .au domain registrant ownership and ABN requires re-registration of the domain name and confirmation from the previous and new ABN owners via the domain registrant contact email. The process is initiated manually by us with the Registrar. We have to manually create an invoice first, once paid we can start the process […]
How to download backups
Our systems automatically take a daily backup of all hosting accounts. We retain 3 months of backups of each account. These backups include your entire cPanel hosting account including all files, emails, databases and settings. If you want to download a full backup of your account of your live data this can be done via […]