Can’t login to WordPress. User name and password not working.
There are a few things can do. 1. If you can’t login to WordPress, can try using the cPanel->WordPress Manager by Softaculous. Then click the Login button. Then in WordPress admin left menu go to the Users page. Can change the user email and password there. Can’t change the username but can add new users […]
Site not showing for “Briefly unavailable for scheduled maintenance. Check back in a minute.”
Using FTP or the cPanel->File Manager you can check if there is a “.maintenance” file in the public_html folder and delete it. Or if its not the main primary cPanel domain, then in the website folder for the domain in question. Means the WordPress update didn’t delete that .maintenance file after the update, the reason […]
How to Install WordPress
See our How to Install WordPress page here: https://hostmate.com.au/install-wordpress
How to Install SSL on a Domain in cPanel
Requirements for us to install your SSL: For SSL to be installed on a domain, the domain must be pointing to our servers. This is required for the SSL to be authorised by the SSL provider. To point a domain to our servers the nameservers for that domain must be set to our nameservers or […]
Add a New Domain to cPanel (Addon Domain)
1. Login to cPanel. 2. Go to Domains page. 3. Click Create a New Domain button. 4. Enter your new domain without the “www.”. 5. Tick off Share document root. 6. Leave Document root folder same as the domain name. 7. Leave Subdomain same as domain name. 8. Click Submit. https://youtu.be/dubQ017azro
How to Run HTML Files as PHP Scripts
To run a .html or .htm file as a PHP script add the following line of code to your .htaccess file. AddHandler application/x-httpd-lsphp .htm .html .shtml
Remote Database Connections
We don’t offer Remote Database Connections. This is outlined on our hosting page in the Hosting Features section:https://hostmate.com.au/web-hosting It’s a standard security measure for shared managed hosting. Not many cheap shared hosting services will offer the service. The ones that do can often limit the connection to 30 days for development purposes, before the connection […]
Where can I manage my DNS Zones
If you have web hosting with us If you are using our web hosting you should edit your DNS zones/records using cPanel. Login to cPanel then click Zone Editor. You can then add/edit any DNS records. Please note, only make DNS record changes if you know what you are doing, otherwise your site and email […]
How to add an email forwarder
To add an email forwarder login to cPanel then click Forwarders ➜ Add Forwarder ➜ enter the “Address to Forward” you want to create ➜ check the correct domain is selected ➜ enter the Forward to Email Address ➜ click Add Forwarder. Once added, any emails sent to the “Address to Forward” will be sent […]
What are my hosting nameservers
Nameservers are used to point your domain name to our web hosting servers. Once your domain is pointing to our servers your hosting and email will start working with us. If you registered your domain with us when ordering your web hosting account, the nameservers for that domain will already be pointing to our servers. […]