How do I renew my domain name registration?
To renew your domain name login to our website then click: Domains ➜ Renew Domains ➜ Select Renewal Period ➜ Add to Cart ➜ View Cart ➜ Checkout Once a domain is renewed we will send you an invoice and payment confirmation. We don’t set domain registrations to auto create invoices by default because if there is […]
What payment methods do you offer?
Orders and invoices can be paid by Credit Card or PayPal. Credit Card When paying by credit card your credit card will be saved to your account. For auto credit card payments ensure “Credit or Debit Card” is selected as the Payment Method on the Account ➜ Account Details page. The card “Set as default” on the Account ➜ Payment […]
Do you charge any hidden setup or admin fees?
No we don’t have any other hidden fees. The only fees we charge are for the web hosting plan fees and domain name registration fees as displayed on our website.
How long does a domain transfer take to complete?
Transferring Domain Name Registration to Us This article relates to transferring a domain name registration to us. It does not relate to transferring website files, transferring a website is different to transferring a domain registration. Transferring domain registration means your domain name registration will be renewed and invoiced by us when it comes due for […]
How long will it take to set up my hosting account?
New Customers For new customers hosting accounts are setup almost immediately. Once we receive your order we will do a fraud check on the order. This happens quickly so your account will be setup soon after the fraud check. The fraud check process usually takes a few minutes but occasionally can take up to half […]
Do you provide cPanel hosting control panel?
Yes we only use cPanel control panel. cPanel is provided with all our hosting plans.
Are you an Australian owned business?
Yes, we are proud to be a 100% Australian owned and operated business. Our company has been operating since 1999. All our staff are Australian. All our web hosting servers are located in Sydney Australia. Our Domain Registrar partner is also all Australian.
Are you based in Australia?
We are based in Australia. All our support staff are Australian citizens.
Where are your web servers located?
All our web servers are located in Sydney Australia.
Access to WordPress Admin blocked – login keeps redirecting or blank or error page
Can’t load WordPress admin dashboard eg. mydomain.com.au/wp-admin before or after trying to login? Its likely to be related with one of your plugins. We don’t know which plugin is causing the problem. One way to try and find out is manually deactivating each plugin one by one by renaming each plugin folder one by one […]