How to install SSL on my hosting account
We auto install SSL certificates for all domains on a web hosting account. You do not need to buy or install SSL certificates. Requirements for us to install your SSL For SSL to be installed on a domain, the domain must be pointing to our servers. This is required for the SSL to be authorised […]
How to check if SSL is installed for my domain
You can check if SSL is installed on a domain by typing the domain into a web browser and including an “s” in the http part of the URL, for example https://mydomain.com.au and check if the little padlock image appears before the domain name in the web browser address bar. You can click on the Padlock to […]
How to add SSL to a WordPress website
Once SSL has been installed on your domain you can auto install WordPress using Softaculous in cPanel using your SSL domain. You can still install WordPress before the SSL installed but you will need to update the WordPress settings later to use SSL once the SSL certificate has been installed as outlined in the instructions […]
My website, email or cPanel is down
There are several reasons why you might not be able to load your website or access your email or cPanel. If you can’t work out why then it’s best to contact us so we can investigate the problem for you.
What are my email settings
You can find your email settings in cPanel. Once logged into cPanel click the Email Accounts icon then click the CONNECT DEVICES button. Use the SSL settings on that page. (How to login to cPanel) Example SSL Email Settings Username: example@yourdomain.com.auPassword: Use the email account’s password.Incoming Server: mail.yourdomain.com.auIMAP Port: 993, or if using POP3 Port: […]
How to login to cPanel
Automatic cPanel Login Via Our Website Account Login You can login to cPanel automatically once logged into our website. Once logged in click the Services icon ➜ then the Green Active button ➜ then click Login to cPanel in the left menu (or click any of the Quick Shortcut icons on the page to go […]
How to login to webmail
Direct Access You can access webmail directly by typing /webmail at the end of your domain name in a web browser: eg. https://mydomain.com.au/webmail Then login using your email login details. Via Our Website Account Login There is also a direct webmail link in your account when logged into our website. Once logged in Click Services […]
Can you transfer my cPanel account to your servers?
If your current web hosting uses cPanel we can take a full backup of the account and import it to our servers. The import will include all website files, databases, email accounts and settings. There is no downtime. Once we have imported the account you can update your domain nameservers to point to our servers. […]
How do I renew my domain name registration?
To renew your domain name login to our website then click: Domains ➜ Renew Domains ➜ select domains to renew ➜ click Order Now Once a domain is renewed we will send you an invoice and payment confirmation. We don’t set domain registrations to auto create invoices by default because if there is an invoice […]
What payment methods do you offer?
Orders and invoices can be paid by Credit Card or PayPal. Credit Card When paying by credit card your credit card will be saved to your account. If you have a valid credit card in your account, invoices will be automatically billed when due. To prevent auto credit card billing you can delete your credit […]
