How to setup SSL on a non WordPress website
If you’re using other website software set the website domain URL settings to include “s” in the url eg. https://yourdomain.com.au/ If you’re not using any website software you can force SSL using an htaccess file in your public_html folder. You can first try going to the Domains page in cpanel and enable Force HTTPS Redirect. That […]
My website still says “Not Secure”
If you have setup your website to use SSL but still getting the Not Secure message when visiting your website then there will be some files like images, css or js etc that don’t have the “s” in their URL address. To help identify the insecure files, open your website using Google Chrome web browser […]
How to install SSL on my hosting account
We auto install SSL certificates for all domains on a web hosting account. You do not need to buy or install SSL certificates. Requirements for us to install your SSL For SSL to be installed on a domain, the domain must be pointing to our servers. This is required for the SSL to be authorised […]
How to check if SSL is installed for my domain
You can check if SSL is installed on a domain by typing the domain into a web browser and including an “s” in the http part of the URL, for example https://mydomain.com.au and check if the little padlock image appears before the domain name in the web browser address bar. You can click on the Padlock to […]
How to add SSL to a WordPress website
Once SSL has been installed on your domain you can auto install WordPress using Softaculous in cPanel using your SSL domain. You can still install WordPress before the SSL installed but you will need to update the WordPress settings later to use SSL once the SSL certificate has been installed as outlined in the instructions […]
My website, email or cPanel is down
There are several reasons why you might not be able to load your website or access your email or cPanel. If you can’t work out why then it’s best to contact us so we can investigate the problem for you.
What are my email settings
You can find your email settings in cPanel. Once logged into cPanel click the Email Accounts icon then click the CONNECT DEVICES button. Use the SSL settings on that page. (How to login to cPanel) Example SSL Email Settings Username: example@yourdomain.com.auPassword: Use the email account’s password.Incoming Server: mail.yourdomain.com.auIMAP Port: 993, or if using POP3 Port: […]
How to login to cPanel
https://youtu.be/eWzSdqWN_Nc There are 2 methods to login into cPanel: 1. Automatic cPanel Login Via Our Website Account Login You can login to cPanel automatically once logged into our website. Once logged in click the pink “Log in to cPanel” button. 2. Direct Access You can also access cPanel directly by typing /cpanel at the […]
How to login to webmail
Direct Access You can access webmail directly by typing /webmail at the end of your domain name in a web browser: eg. https://mydomain.com.au/webmail Then login using your email login details. Via Our Website Account Login There is also a direct webmail link in your account when logged into our website. Once logged in Click Services […]
Can you transfer my cPanel account to your servers?
If your current web hosting uses cPanel we can take a full backup of the account and import it to our servers. The import will include all website files, databases, email accounts and settings. There is no downtime. Once we have imported the account you can update your domain nameservers to point to our servers. […]